Customer Service Internship

About

Description

Oxford University Press Southern Africa, a department of the University of Oxford, advances knowledge and learning worldwide through publishing. This Customer Service Internship offers final-year students (2025) or recent graduates the opportunity to gain 12 months of practical work experience in a professional environment.

Responsibilities

• Provide efficient, on-time responses to inbound calls and process orders to meet customer needs
• Answer calls according to set standards to resolve customer queries
• Handle customer calls courteously, promptly, and professionally
• Receive product training to promote products to customers
• Follow up with internal teams on customer queries and communicate progress to customers
• Provide requested documentation

Qualifications

• A diploma or degree in a relevant field
• Experience in a call centre or customer care role will be an advantage
• Computer literacy – MS Word, Excel, PowerPoint
• Must be a South African citizen
• Must have access to reliable transport

Application instructions:

• Apply Now